Flowise vs Intercom Fin

Tagline

Open source generative AI development platform for building AI agents, LLM orchestration, and more

AI customer service chatbot designed to resolve support queries automatically

Category

Pricing

Rating

Platforms

API

Open source

Description

Flowise is an open-source agentic systems development platform that provides modular building blocks to construct diverse agentic systems, from simple compositional workflows to autonomous agents. It supports multi-agent orchestration, single-agent systems, tool calling, and RAG retrieval, deployable on both cloud and on-premises environments.

Intercom Fin is an AI-powered customer service bot designed to automatically resolve customer support inquiries, streamline support workflows, and assist customer service teams.

Key features

• Visual workflow builder
• Multi-agent system orchestration
• Single-agent systems and chatbots
• Tool calling and knowledge retrieval (RAG)
• Human-in-the-loop task review
• Full execution traces
• Prometheus and OpenTelemetry observability support
• API, SDK, and Embedded Chat integration
• Cloud and on-premises deployment support
• Apache 2.0 licensed codebase

• AI-powered automated support conversations
• Integration with customer service systems

Pros

• Open source code remains available on GitHub under the Apache 2.0 license, allowing users to fork and continue development.
• Enables visual building of AI agents and workflows using modular building blocks.
• Supports building multi-agent systems with workflow orchestration distributed across multiple coordinated agents.
• Supports building single-agent systems and chatbots with tool calling and knowledge retrieval (RAG) from various data sources.
• Features built-in support for human-in-the-loop feedback loops, allowing users to review tasks performed by agents.
• Provides full execution traces with native support for observability tools like Prometheus and OpenTelemetry.
• Easily integrates into existing applications using APIs, SDKs, and Embedded Chat.
• Supports flexible deployment on both cloud and on-premises environments.
• Offers an affiliate program with a 20% commission for 12 months and a 60-day attribution window.

• Designed to automatically resolve common customer support queries.
• Enables user support teams to automate repetitive inquiries.
• Built on Intercom's established customer service platform infrastructure.
• Aims to provide instant response times for incoming customer chats.
• Helps scale support operations without proportionately increasing headcount.
• Utilizes conversational artificial intelligence to understand user intent.
• Allows seamless handoff from the AI agent to human support representatives.
• Designed specifically for business customer support use cases.

Cons

• Flowise is winding down its corporate operations as the market shifts toward coding agents over rigid low-code workflows.
• Rigid low-code workflow approaches hit their complexity limit when dealing with complex reasoning tasks.
• Specific pricing figures for the Starter, Pro, and Enterprise subscription tiers are not listed on the website.
• No dedicated native mobile applications for iOS or Android are mentioned in the provided documentation.
• The Terms of Service do not guarantee uninterrupted or bug-free operation of the hosted cloud platform.
• No official security or compliance certifications (such as SOC2 or ISO 27001) are referenced in the provided text.

• No free plan was confirmed in the provided website content.
• Pricing details and structure were not available in the crawled data.
• No public API documentation was verified from the provided source pages.
• Detailed platform and system requirements are not confirmed in the crawled data.
• Security certifications and compliance standards could not be verified from the empty crawl.

Pricing plans

• FreeUSD0/month
  • • 2 Flows & Assistants
  • • 100 Predictions / month
  • • 5MB Storage
  • • Evaluations & Metrics
• StarterUSD35/month
  • • Everything in Free
  • • Unlimited Flows & Assistants
  • • 10,000 Predictions / month
  • • 1GB Storage
• ProUSD65/month
  • • Everything in Starter
  • • 50,000 Predictions / month
  • • 10GB Storage
  • • Unlimited Workspaces
• Enterprise—

• EssentialUSD19/month
  • • Includes Fin AI Agent
  • • Customer support plan for individuals, startups, and small businesses
  • • Messenger, shared inbox and ticketing system
  • • Pre-built reports and public help center
• AdvancedUSD85/month
  • • Includes Fin AI Agent
  • • Powerful automation tools and AI features for growing support teams
  • • Every Essential feature, plus multiple team Inboxes
  • • Workflows automation builder and round robin assignment
• ExpertUSD132/month
  • • Includes Fin AI Agent
  • • Collaboration, security, and multibrand features for large support teams
  • • Every Advanced feature, plus SSO and identity management
  • • HIPAA support, SLAs, and multibrand Messenger / Help Center
• Fin AI Agent—
  • • Use Fin with your current helpdesk including Salesforce and more
  • • Set up in under an hour on your current helpdesk
  • • Answers email, live chat, phone and more
  • • Hands off to agents in preferred Inbox
• ProUSD99/month
  • • AI features for visibility and control across every conversation
  • • Includes CX Score, Topics, Recommendations, Monitors, and Custom Scorecards
  • • Included in free trial; add or remove anytime
• CopilotUSD29/month
  • • Personal AI assistant in the Inbox
  • • Helps your team resolve conversations faster
  • • Unlimited usage
  • • Free to use in 10 Copilot and 10 AI Auto-translation conversations per agent/mo
• Proactive Support PlusUSD99/month
  • • Advanced in-app and outbound support features
  • • Includes Posts, Checklists, Product Tours, Surveys, and Series campaign builder
  • • Covers Product Tours, Surveys, In-app messages, Mobile Push, and Carousels

Website