Relay.app vs Ada

Tagline

A workflow automation platform that is currently winding down and shutting down in 2026.

The AI platform built to resolve every customer service inquiry

Category

Pricing

Rating

Platforms

API

Open source

Description

Relay.app is a workflow automation tool that is winding down its services. It will fully shut down on August 15, 2026 for free users and September 14, 2026 for paid customers. Existing users can export their workspaces, workflows, sequences, tables, and AI prompts during the wind-down period.

Ada is an AI-powered customer service platform designed to automate interactions, resolve customer inquiries, and streamline support operations across multiple channels.

Key features

• Workflows
• Sequences
• MCP servers
• AI prompts
• Tables
• Run history

• Conversational AI
• Automated Customer Support
• Multichannel Integration
• Analytics and Reporting Dashboard
• CRM and Helpdesk Integrations

Pros

• Existing users can keep using Relay.app and running workflows through the end of the wind-down window.
• Users can export their workflows, sequences, and MCP servers as JSON files.
• Tables data can be exported as CSV files for seamless transition.
• Paid workspaces receive an additional 25,000 steps and 10,000 AI credits per month for free during the transition.
• Automatic prorated refunds are initiated for annual customers for the unused remainder of their billing period.
• Prorated refunds for annual customers are processed quickly within 5 business days.
• Paying customers get extended access for free for 60 days through September 14, 2026.
• Past invoices remain accessible to existing users via a dedicated link.

• Automates customer service interactions across multiple digital channels.
• Utilizes conversational artificial intelligence to understand and resolve complex customer inquiries.
• Supports integrations with popular CRM platforms and ticketing systems.
• Provides automated translation capabilities to serve customers in multiple languages.
• Offers customizable conversational paths to handle specialized business workflows.
• Helps reduce customer support queue times by resolving inquiries instantly.
• Includes built-in analytics to measure bot performance and resolution rates.
• Enables seamless escalation from AI agents to live human support agents when necessary.

Cons

• The service is permanently shutting down in August/September 2026.
• New signups for the platform are now turned off.
• Free-to-paid upgrades are no longer available for existing free accounts.
• All associated user data will be permanently deleted after the respective shutdown deadlines.
• No mobile application is referenced on the main page.
• No open-source code version or self-hosting options were listed.

• No free plan or public trial tier was listed on the website.
• Pricing details are not transparently disclosed and require contacting target sales.
• No open-source version or public source code repository is available.
• No public API or developer documentation was provided in the crawled data.
• Initial setup and conversational rule training may require significant time and resources.

Pricing plans

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