Smartling vs Unbabel

Tagline

End-to-end localization and translation services for global growth

Seamless Multilingual Translation Services and Language Operations Platform

Category

Pricing

Rating

Platforms

API

Open source

Description

Smartling is an all-in-one translation orchestration platform and translation management system. It enables enterprises to translate, automate, and manage content across platforms using 20+ LLMs, machine translation engines, and a network of over 4,000 professional human linguists.

Unbabel’s Language Operations Platform gives businesses the ability to thrive across cultures and geographies by eliminating language barriers. It integrates state-of-the-art AI with a global community of translators to deliver fast, cost-effective, and native-quality translations directly within enterprise workflows.

Key features

• Translation Orchestration
• Linguistic Quality Assurance (LQA)
• Workflow Automation
• Computer-Assisted Translation (CAT) Tool
• Glossary and Terminology Management
• Real-time Dashboards & Analytics
• Visual Context
• LLM and Machine Translation Engine Integration
• Open APIs and SDKs
• Secure MCP Server
• 50+ Brand Integrations
• Global Delivery Network (GDN) Web Proxy

• AI-driven dynamic translation workflows
• Customer portal for Language Operations
• Editor interface for translators
• Zendesk integration for chat, tickets, and knowledge bases
• Salesforce Service Cloud integration
• Intercom chat translation integration
• HelpShift translation for tickets, chat, and FAQs
• Quality check tool for machine translation models
• Customizable translation workflows

Pros

• Automates up to 99% of the translation process, including auto-detection of new content and auto-publishing.
• Supports seamless integration with over 50 platforms including CMSs, CRMs, code repositories, and tools like WordPress, Contentful, and GitHub.
• Provides a robust, RESTful API that covers 100% of the platform's functionality and supports real-time, AI-augmented machine translations.
• Ensures enterprise-grade security with certifications including SOC 2 Type II, HIPAA, HITRUST, PCI DSS Level 1, and GDPR compliance.
• Integrates with over 20 different LLMs and machine translation engines to deliver flexible, automated translations.
• Access to a global network of over 4,000 vetted professional linguists for secure human translation and post-editing.
• Customers retain total ownership of all translated content, glossaries, style guides, and translation memories.
• Provides real-time visual context inside its computer-assisted translation (CAT) tools to help linguists minimize mistakes.

• Integrates directly with major customer service platforms like Zendesk, Salesforce, and Intercom.
• Allows companies to compare and discover machine translation models with the best translation quality.
• Combines state-of-the-art AI technology with a proprietary community of global human translators.
• Supports continuous translation of help center and knowledge base content directly inside Zendesk.
• Offers Salesforce integrations across Case Management, Chat, and Knowledge Management tools.
• Simplifies multilingual support for Intercom chat with easy, native-quality translation capabilities.
• Enables HelpShift users to communicate in their customer's native language for tickets, chat, and FAQ.
• Provides a centralized Customer Portal to easily manage and monitor Language Operations (LangOps).

Cons

• No free plan or trial option is listed on the pricing plans page.
• Pricing details, exact estimates, and SaaS plan rates are not publicly disclosed and require direct contact.
• The translation platform is cloud-based and does not mention any offline or local desktop applications.
• Custom setups or advanced pipeline integrations might require specialized developer resources or Smartling Professional Services.
• The platform utilizes AI automated routing and LLMs, which may still require human translation or review services depending on the content's visibility.

• Pricing details and plan structures are not publicly available on the website.
• No free trial period or free tier is explicitly mentioned on the main pages.
• No mobile application for managing language operations or editor interface was explicitly referenced.
• No public API or API reference documentation link is highlighted on the primary pages.
• Requires contacting the team directly to suggest or build custom unsupported integrations.

Pricing plans

• CoreUSD0
  • • Basic workflow, user, and project management
  • • Easy drag and drop
  • • CAT Tool with visual context and in-platform communication
  • • Essential reporting and automated quality checks
• Enterprise—
  • • Everything in Core, plus advanced user and project management
  • • Fully customizable and dynamic workflows
  • • Broad suite of connectivity options
  • • Advanced translation memory with unlimited storage
• AI Hub—
  • • High-volume automated translation
  • • Translations in minutes
  • • Translate with 20+ LLMs and machine translation engines
  • • Workflow automation with integrations
• AI Translation—
  • • Cost-effective quality at scale
  • • Translations in hours or days depending on requirements and volume
  • • AI and machine translation services
  • • Automated routing, context, and QA
• AI Human Translation—
  • • For high-visibility content that needs human oversight
  • • Human translation from Smartling’s network of 4,000+ linguists
  • • AI-enabled human translation services from Smartling
  • • Brand-consistent translations with human quality checks
• Professional Translation—
  • • Professional translation
  • • Starting at $0.12/word shown on page
  • • AI-enabled human translation services from Smartling
  • • Basic linguistic quality assurance tools

Website