ToText vs Unbabel

Tagline

Convert MP3 and MP4 files into accurate, editable transcripts online with speaker labels, timestamps, and multi-format exports.

Seamless Multilingual Translation Services and Language Operations Platform

Category

Pricing

Rating

Platforms

API

Open source

Description

ToText is an online, browser-based transcription workspace that converts uploaded MP3 and MP4 files into editable text. The platform features time-aligned playback, automatic speaker recognition, editable speaker labels, and custom vocabulary support. Users can export their transcripts into multiple formats—such as TXT, DOCX, PDF, SRT, VTT, CSV, TSV, JSON, and XLSX—or generate summaries, meeting notes, chapters, and translations.

Unbabel’s Language Operations Platform gives businesses the ability to thrive across cultures and geographies by eliminating language barriers. It integrates state-of-the-art AI with a global community of translators to deliver fast, cost-effective, and native-quality translations directly within enterprise workflows.

Key features

• Audio and video transcription
• Time-aligned text editor synced with playback
• Automatic speaker recognition
• Editable speaker labels
• Custom vocabulary input
• Automatic language detection
• Transcript translation
• Summaries, chapters, and meeting notes
• Exports to TXT, DOCX, PDF, SRT, VTT, CSV, TSV, JSON, XLSX

• AI-driven dynamic translation workflows
• Customer portal for Language Operations
• Editor interface for translators
• Zendesk integration for chat, tickets, and knowledge bases
• Salesforce Service Cloud integration
• Intercom chat translation integration
• HelpShift translation for tickets, chat, and FAQs
• Quality check tool for machine translation models
• Customizable translation workflows

Pros

• Offers 3 free transcriptions without requiring a sign-up or credit card.
• Supports a wide range of export formats including TXT, DOCX, PDF, SRT, VTT, CSV, TSV, JSON, JSONL, and XLSX.
• Allows users to add custom vocabulary for specialist terms, names, and jargon before starting the transcription.
• Features an interactive online workspace that keeps the source recording next to the transcript for easy validation.
• Provides automated summaries, chapters, meeting notes, translations, and action items alongside the transcript.
• Explicitly guarantees that uploaded media and transcripts are not used to train public or third-party models.
• Includes automatic language detection, making transcription quick and user-friendly.
• Runs entirely in modern web browsers with no software installation required.

• Integrates directly with major customer service platforms like Zendesk, Salesforce, and Intercom.
• Allows companies to compare and discover machine translation models with the best translation quality.
• Combines state-of-the-art AI technology with a proprietary community of global human translators.
• Supports continuous translation of help center and knowledge base content directly inside Zendesk.
• Offers Salesforce integrations across Case Management, Chat, and Knowledge Management tools.
• Simplifies multilingual support for Intercom chat with easy, native-quality translation capabilities.
• Enables HelpShift users to communicate in their customer's native language for tickets, chat, and FAQ.
• Provides a centralized Customer Portal to easily manage and monitor Language Operations (LangOps).

Cons

• Built strictly for uploaded files and does not support live microphone recording or voicemail access.
• Does not support downloading or capturing media from third-party social media or video platforms.
• Free account limitations restrict transcriptions to only the first 20 minutes of an uploaded file.
• Does not burn subtitles directly into video files, exporting them as separate subtitle files instead.
• No public API or developer documentation is provided on the website.
• No native mobile or desktop applications are available.

• Pricing details and plan structures are not publicly available on the website.
• No free trial period or free tier is explicitly mentioned on the main pages.
• No mobile application for managing language operations or editor interface was explicitly referenced.
• No public API or API reference documentation link is highlighted on the primary pages.
• Requires contacting the team directly to suggest or build custom unsupported integrations.

Pricing plans

• FreeUSD0
  • • No payment required to start
• 300-Minute PackUSD9.9/one_time
  • • 300 minutes of fast audio and video transcription
  • • Speaker recognition with editable speaker labels
  • • Automatic language detection and custom vocabulary
  • • Timestamped editor with synchronized playback
• Monthly UnlimitedUSD19.9/month
  • • Unlimited audio and video transcription
  • • Background noise reduction and speech enhancement
  • • AI summaries, meeting notes, chapters, action items, and transcript Q&A
  • • English translation, custom vocabulary, and automatic language detection
• Annual UnlimitedUSD149/year
  • • Unlimited audio and video transcription
  • • Background noise reduction and speech enhancement
  • • AI summaries, meeting notes, chapters, action items, and transcript Q&A
  • • English translation, custom vocabulary, and automatic language detection

Website