Zendesk vs ElevenLabs

Tagline

AI-first customer service platform for fast, automated, and high-quality customer support starting from $19/month.

Ultra-realistic AI voice generation and cloning

Category

Pricing

Rating

Platforms

API

Open source

Description

Zendesk is a customer service and support platform that offers core ticketing, live chat, voice support, and workforce management. It enables teams to streamline support, leverage automated AI agents, and track agent performances and scheduling.

ElevenLabs offers state-of-the-art text-to-speech, dubbing, and voice cloning in 30+ languages.

Key features

• AI agents
• Ticketing system
• Help center
• Live chat
• Voice support
• Workflow automation
• Analytics and reporting
• Workforce Management
• Quality assurance
• Knowledge base

• Emotion controls
• Multi-language

Pros

• Starting tier is priced closely to core needs starting at $19/month per agent (billed annually).
• Free trial registration is supported for teams to evaluate the platform before purchasing.
• The Startups Program provides qualified early-stage startups with up to 6 months of free trials for up to 50 agents or up to 2 years.
• Includes a vast Marketplace with over 1,800 apps, partners, and integrations.
• Leverages autonomous AI Agents capable of resolving complex user issues across any channel.
• Provides robust built-in Reporting and Analytics to translate raw service metrics into insights.
• Features powerful Workforce Management to forecast, staff, and schedule support teams using AI.
• Incorporates quality assurance mechanisms to automatically score interactions of human and AI agents.

• State-of-the-art voice quality
• 30+ languages
• Instant and Professional voice cloning
• Multilingual dubbing
• Developer API
• Sound-effect generation
• Speech-to-speech
• Free tier available

Cons

• No permanently free standard model or basic plan is available for regular customer tiers.
• Annual billing commitment is required to attain the standard highlighted monthly pricing tiers.
• Advanced AI tools like the Copilot assistant are treated as add-ons, adding an extra 50 €/month per agent.
• Fully automated enterprise suite features cost a substantial 115 €/month per agent.
• Contact Center services require a complicated dual plan commitment (Zendesk Suite Plan plus a Premier Plan).

• Voice cloning raises ethical concerns
• Character-based pricing
• Watermark on free tier
• Cloning needs quality samples
• Emotion artifacts on edge cases
• No native lip-sync tool
• Limited real-time streaming
• Advanced features gated to paid

Pricing plans

• FreeUSD0/month
  • • Text to Speech
  • • Speech to Text
  • • Sound Effects
  • • Voice Design
• StarterUSD6/month
  • • Everything in Free, plus
  • • Commercial License
  • • Instant Voice Cloning
  • • Dubbing Studio
• CreatorUSD22/month
  • • Everything in Starter, plus
  • • Professional Voice Cloning
  • • Additional Credits
• ProUSD99/month
  • • Everything in Creator, plus
  • • 44.1kHz PCM audio output via API
  • • 192kbps quality audio
• ScaleUSD299/month
  • • Everything in Pro, plus
  • • 3 Workspace seats
  • • Team Collaboration
  • • 3 Professional Voice Clones
• BusinessUSD990/month
  • • Everything in Scale, plus
  • • Low-latency TTS as low as 5c/minute
  • • 10 Professional Voice Clones
  • • 10 Workspace seats
• Enterprise—
  • • Everything in Business, plus
  • • Custom terms & assurance around DPA/SLAs
  • • Custom SSO
  • • Significant discounts at scale
• Flash / Turbo—
  • • Ultra-low latency (~75ms)
  • • 32 languages supported
  • • 40,000 character limit
• Multilingual v2 / v3—
  • • Low latency (~250-300ms)
  • • High quality voice generation
  • • 32 languages supported
  • • 40,000 character limit
• Scribe v2—
  • • Over 98% transcription accuracy
  • • Keyterm prompting
  • • 90+ languages supported
  • • Dynamic audio tagging
• Scribe v2 Realtime—
  • • Low latency (~150ms)
  • • 90+ languages supported
  • • Precise word-level timestamps
  • • Realtime transcription
• Speech Engine—
  • • Add voice to your chat agent
  • • Get leading models in a single pipeline
  • • Optimized for conversations
  • • Expressive voices in 70+ languages
• Music—
  • • 5 minute duration limit
  • • Commercial use licensing on Starter+ plans
  • • 44.1kHz, 128-192kbps audio
• Voice Isolator—
  • • Removes ambient sounds, reverb, and interference
  • • WAV, MP3, FLAC, OGG and AAC audio inputs
  • • Files up to 500MB/1 hour long
• Voice Changer—
  • • Fast real-time processing
  • • 10,000+ human-like voices
  • • 70+ languages supported
• Sound Effects—
  • • Generate custom sound effects
  • • Royalty-free
  • • MP3 (44.1kHz) or WAV (48kHz) output
• Dubbing v1—
  • • Automatic speaker detection
  • • 29 languages supported
  • • MP3, MP4, WAV, and MOV formats
• CreatorUSD11/month
  • • Most popular
  • • First month 50% off
  • • Cancel anytime
• FreeUSD0/month
  • • Workflow Builder
  • • Knowledge Base
  • • Multilingual
  • • Widget
• StarterUSD6/month
  • • Everything in Free, plus
  • • Text messages
  • • Commercial License
• CreatorUSD22/month
  • • Everything in Starter, plus
  • • Additional Minutes
• ProUSD99/month
  • • Everything in Creator, plus
• ScaleUSD299/month
  • • Everything in Pro, plus
  • • 3 Workspace Seats
• BusinessUSD990/month
  • • Everything in Scale, plus
  • • 10 Workspace seats
  • • 10 Professional Voice Clones
• Enterprise—
  • • Everything in Business, plus
  • • Custom terms & assurance around DPA/SLAs
  • • Custom SSO
  • • Significant discounts at scale

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