Zendesk
AI-first customer service platform for fast, automated, and high-quality customer support starting from $19/month.
Overview
Zendesk is a customer service and support platform that offers core ticketing, live chat, voice support, and workforce management. It enables teams to streamline support, leverage automated AI agents, and track agent performances and scheduling.
Key features
10 highlightsAI agents
Ticketing system
Help center
Live chat
Voice support
Workflow automation
Analytics and reporting
Workforce Management
Quality assurance
Knowledge base
Pricing
Pricing not confirmed
We haven't verified a structured pricing table from the vendor's website. Check the tool's official pricing page for the latest.
Pros
- Starting tier is priced closely to core needs starting at $19/month per agent (billed annually).
- Free trial registration is supported for teams to evaluate the platform before purchasing.
- The Startups Program provides qualified early-stage startups with up to 6 months of free trials for up to 50 agents or up to 2 years.
- Includes a vast Marketplace with over 1,800 apps, partners, and integrations.
- Leverages autonomous AI Agents capable of resolving complex user issues across any channel.
- Provides robust built-in Reporting and Analytics to translate raw service metrics into insights.
- Features powerful Workforce Management to forecast, staff, and schedule support teams using AI.
- Incorporates quality assurance mechanisms to automatically score interactions of human and AI agents.
Cons
- No permanently free standard model or basic plan is available for regular customer tiers.
- Annual billing commitment is required to attain the standard highlighted monthly pricing tiers.
- Advanced AI tools like the Copilot assistant are treated as add-ons, adding an extra 50 €/month per agent.
- Fully automated enterprise suite features cost a substantial 115 €/month per agent.
- Contact Center services require a complicated dual plan commitment (Zendesk Suite Plan plus a Premier Plan).
Platforms
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